FAQ – Allen Eden Guitars

FAQ

If you don't see your question please reach out to us. We are available to answer any and all questions you may have about your order or a product you are interested in. 

email: sales@edenguitars.com
phone: (626) 258-0009

Q. I don't see the product I want. Can you make it for me? 

A. Unfortunately we do not offer any customizations to our products. What we have for sale on our store is all we offer at that moment. This includes body colors, contours, pickup routes, finishes, wood types, neck profiles, case options, and hardware colors. 

Q. You don't have an item I want in stock. Can you call me when you get it? 

A. Due to high demand and logistical reasons, we cannot hold certain items on backorder for you. The best option would be to sign up for our newsletter to be notified when new products are available. 

Q. Where are your necks and bodies made? 

A. Our necks and bodies are sourced overseas in China. Most luthiers know this based off the price of our items. If you can find a U.S. Made guitar neck or body for under $120 I suggest you snag it quick. 

Q. Where are your cases manufactured? 

A. Our cases are designed in California, but like our necks and bodies they are also sourced overseas. The price is indicative of this. 

Q. Do you offer free shipping? 

A. We offer free shipping in the domestic U.S. Shipping to Hawaii, Alaska or other US territories requires additional fees. International shipping is available, and shipping prices depend on your region. 

Q. Can I pick up my order in person? 

A. We don't allow walk-in's at our home office at the moment, unfortunately. If you place an order on our site,  through eBay, or over the phone, you can pick up your order after scheduling an appointment to come pick up the item. We don't have a traditional retail store, therefore none of the products are out on display. Customers looking to show up without an appointment will not be allowed in.

Q. I tried to use a coupon and it didn't work. What should I do? 

A. If you received a coupon code in the form of a digital code or physical thank you card that came with a previous order, that code has limitations. Promo Codes are only valid on Allen Eden Guitars products. The promo code will not work if you are trying to apply them to any other products on our store. This includes but is not limited to: Ernie Ball, JHS Pedals, Earthquaker Devices, PRS, Seymour Duncan, Keeley, Blackstar Audio, GHS Strings, Cleartone, Death By Audio, SIT Strings, Etc. Most promo codes have an expiration date and will not work once that date elapses. Promo codes are not stackable, cannot be combined with any sale items, promotions or discounts. Limit one-time use per customer per order.

Q: What is the warranty on my Allen Eden®️ Guitar?

A: Here is the Allen Eden®️ Guitars warranty 

Warranty Time Period: The warranty provided herein is a limited lifetime warranty.

Warranty Coverage: Allen Eden®️ Guitars (AEG)  are warranted to be free from defects in material and workmanship from the date of purchase to the original owner when purchased from an authorized Allen Eden®️ Guitars or direct from an authorized Allen Eden®️ Guitars dealer. Allen Eden®️ Guitars will repair or replace, at its option, any AEG instrument or part thereof which is found by AEG to be defective. AEG reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. Warranty service requires a copy of the original sales receipt to be presented at the time of service request.

​This warranty does NOT cover:
1. Any instrument modified after original shipment from AEG factory.
2. Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
3. Any instrument that has been damaged due to misuse, neglect or accident.
4. Any instrument that has been subjected to extreme humidity or temperature conditions.
5. The subjective issue of tonal characteristics.
6. Any instrument that has been serviced by unauthorized persons.
7. Shipping damages of any kind.
8. Normal wear and tear (i.e., worn frets, worn machine heads, worn plating, string replacement, scratched pickguards, damage from accessories [straps, etc.], or damages to or discoloration of the instrument finish for any reason).
9. Freight charges to and from the factory or authorized dealer for customer-owned goods.
10. Claims by anyone other than the registered owner.

​How to Obtain Warranty Service: In the event of malfunction of your AEG, you should notify your nearest authorized AEG dealer. The dealer will contact AEG for information and authorization to return the instrument to company headquarters. The dealer or owner must ship the instrument freight and insurance prepaid. If your instrument was purchased directly from AEG, contact todd@aeguitars.com. No instrument may be returned to AEG without prior return authorization.  Refusing a delivery from our parcel carrier will also result in a deduction of the original shipping costs as well as a 15% restocking fee. Service performed by unauthorized persons will void this warranty. When returning an instrument, a copy of the sales receipt establishing proof and time of purchase must be sent with the instrument.

Warranty Limitations and Disclaimers: AEG’s sole and exclusive responsibility shall be as provided under this warranty and UNDER NO CIRCUMSTANCES, SHALL AEG BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THIS LIMITED WARRANTY IS YOUR EXCLUSIVE REMEDY AND IS MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY.

​Some states do not allow limitations on how long an implied warranty lasts, or the exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. No person, whether or not an agent, is authorized to make or assume any obligations other than those stated in this warranty. AEG SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.

​Allen Eden Guitars Warranty Department:
12328 Valley Blvd, STE B,
El Monte California 91732
Tel: 626-258-0009